Refund, Returns & Exchanges Policy

At Fastpitch Forever, we want you to love your gear. If something isn’t quite right, we’ll do our best to make it right. Please review our policy below for details on returning or exchanging your order.

 

​Stock Items (Non-Custom Products)

 

Return Window: You have 14 days from the delivery date to return or exchange unused stock items.

Condition Requirements:

• Items must be unused, unwashed, and in their original packaging with tags attached.

• Clearance or final-sale items cannot be returned or exchanged.

 

Refunds & Exchanges:

Refunds will be issued to your original payment, if possible, and via cash or check once we receive and inspect the item.

Exchanges for size or color are available, subject to stock availability.

 

Return Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error.

 

Custom Orders

 

Because custom products are made specifically for you, these items are final sale and cannot be returned or exchanged. This includes:

• Personalized jerseys or gear (with player names, numbers, or logos)

• Any product with embroidery, screen printing, or other customization

Exceptions or Defects

If your custom product arrives defective, damaged, or does not match your approved design, contact us within 7 days of delivery. We will work with you to resolve the issue promptly—this may include reprint, replacement, or refund, at our discretion.​

 

How to Start a Return or Exchange ​

• To start the process, please email us at FastpitchForever@gmail.com with the following details:

• Your order number

• The item(s) in question

• A clear description of the issue and reason for return or exchange

• Photos, if the product is defective, damaged, or incorrect​

 

Once we receive your email, our team will review the information and determine the best way to make it right. Depending on the situation, we may:

• Reprint or replace the item

• Offer a discount on your next purchase

• Issue a refund to your original payment method​

 

All resolutions are determined at our discretion, based on the details you provide and the nature of the issue.

 

Additional Notes

 

• Refund Timing: Refunds will be processed within 5–10 business days

• Partial Returns: For orders with multiple items, you can return individual qualifying products. Refunds will reflect the returned item(s) only; any shipping or original custom fees are non-refundable unless required by law.

• Sale Items: If your original purchase was made during a sale (e.g. “Buy 2, Get 1 Free”), the discounted value will be deducted when returning items.​

 

Questions? We’re here to help. Contact us at FastpitchForeverSales@gmail.com or call 850-741-4021 for assistance.​

 

Updates To This Policy

We may update this policy occasionally. The version on this page will always show the “Last Updated” date. Any changes apply only to new orders, and your rights to return prior purchases remain unchanged.

 

​Effective Date: 10/30/2025

Last Updated: 10/30/2025